Collections Associate

About Us: NRA Group, LLC is a non-banking financial company that has been successfully providing extended business office, payment processing, revenue recovery services and credit bureau reporting to America's leading companies for over thirty years. Our organization provides our clients with top quality results, experienced leadership and advanced technologies. Our services enhance clients' operating performance through improvements in cash flow, reduced operating expenses and increased profitability.

Why choose NRA Group, LLC?: Here at NRA Group LLC, we strive to promote a culture of respect and belonging. We believe that every person has worth as an individual and that every interaction should be conducted with dignity and respect. NRA Group LLC is an equal opportunity employer, and we do not discriminate on the basis of race, gender, age, national origin, religion, physical or mental disabilities, marital status, sexual orientation or any other unlawful basis.

Schedule:

• Monday- Friday
• No Weekends
• Flex-schedule
• In office presence, NO remote work
• Full Time - 40 hours per week
• Part Time - 25 hours per week

Pay Range: $17-$20/hourly; Opportunity to earn weekly incentive bonus (paid biweekly); Paid training

Job Responsibilities/Requirements:

• Collection on delinquent accounts through a manual system
• Ability to effectively work both individually and in a team setting
• Capacity to operate in a fast-paced environment
• Professional and respectful communication with consumers, clients, management and peers
• Comprehension and appropriate execution of laws and regulations pertaining to the industry
• Above all, maintain 100% client satisfaction

Education/Experience

• High School Diploma or High School Equivalent
• Minimum 6 months experience with customer service is required
• 1+ year experience with customer service in a call center/collections preferred