Inside Sales Representative

The Inside Sales Representative (ISR) is responsible for creating a WOW experience for every
customer by following The company’s proven process for reliable, honest, and professional
communication. This role focuses on timely follow-up, accurate documentation, and proactive management of
customer calls, leads, and scheduling opportunities.
As the company continues to grow and evolve, this position will adapt to support the needs of the company,
our team, and our customers.
PRIMARY RESPONSIBILITIES
Customer Communication & Call Handling
• Return all Piper calls via phone, text, or email in a timely and professional manner.
• Return any missed calls promptly to ensure no customer is left without a response.
• Handle a minimum of 50 calls per day (incoming + outgoing).
• Follow up with clear futures — always provide the next step and set proper expectations with the
customer.
Lead Management & Documentation
• Follow up with all leads and document communication accurately in the CRM or call log.
• Update daily call logs with detailed notes and outcomes.
• Maintain a minimum conversion rate of 50% or higher.

CORE VALUES ALIGNMENT – THE RISE STANDARD
All team members are expected to uphold and demonstrate The JT Way through our core values:

• Reliability – Be consistent and dependable in every task.
• Integrity – Always do the right thing for our team and customers.
• Safety – Prioritize safety for yourself, your team, and the customer.
• Excellence – Deliver WOW service and continuous improvement every day.

QUALIFICATIONS & REQUIREMENTS
• Strong communication and customer service skills
• Ability to manage high call volume with professionalism
• Organized, detail-oriented, and able to maintain accurate documentation
• Goal-driven with the ability to meet performance metrics
• Comfortable working in a fast-paced, evolving environment
• Basic computer proficiency and CRM familiarity
• Positive attitude and commitment to company culture of excellence