Business-to-Business Customer Support Associate

Business-to-Business Customer Support Associate

Location: Northeast Austin area (Cameron/Dessau)

Position Type: Temp-to-Hire

Schedule: Monday through Friday, 8:00 AM – 5:00 PM (100% in-office)

Pay: DOE (Depending on Experience)

Position Overview

We are seeking a detail-oriented and customer-focused Business-to-Business Customer Service Representative to support order processing, customer inquiries, and billing coordination. The ideal candidate will have strong communication skills, SAP experience, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities include: 

Responds to telephone, mail or fax requests for new orders or changes in service; provides product, pricing, and delivery information; inputs customer orders/changes. 

Inputs and maintains customer order information (e.g., purchase orders, sales orders, quotes, invoices, service orders, work orders, etc.); prints reports. 

Performs system inquiries regarding sales order and shipping status; provides basic instruction to other staff regarding dissemination of status information. 

Generates appropriate sales order and shipping documents, corrects billing discrepancies; resolves incorrect term and condition issues with customers.

Skills and Knowledge:

Minimum 2 years of customer experience and SAP billing experience preferred.

Basic Math skills required. Good PC skills – Excel and Word required.

Ability to organize and prioritize workload.

Good interpersonal skills, oral and written communication skills.

Additional Requirements

Pre-employment screening will include a drug test and background check

Equal Opportunity Employer

L.K. Jordan & Associates is an Equal Opportunity Employer.