Service Manager

POSITION SUMMARY

The Service Manager leads all maintenance operations for the property, serving as the on-site authority for building systems, unit readiness, and physical asset preservation. This is a leadership role that demands consistency in execution, dependability under pressure, and clear, proactive communication with property management, residents, and vendors. The Service Manager is expected to maximize in-house labor, manage costs responsibly, and set the standard for quality and professionalism across the maintenance team.

CORE RESPONSIBILITIES

• Building Systems: Oversee daily operation of HVAC/fan coil units, electrical, plumbing, access control, doors/hardware, and common-area lighting
• Preventive Maintenance: Implement and maintain a preventive maintenance program with detailed logs for inspections, repairs, and system performance
• Issue Resolution: Identify recurring issues and propose cost-effective long-term solutions

• Unit Turns: Manage all make-ready activity to ensure units meet leasing standards on schedule
• Make-Readies: Perform in-house appliance repair, HVAC troubleshooting, full/partial painting, patching, and cosmetic repairs
• Quality Control: Inspect paint condition at move-out; enforce consistent standards and release units only after quality checks are complete

• Safety & Security: Maintain physical security infrastructure including access control, doors, locks, and lighting
• Emergency Response: Respond to emergency situations promptly; notify Property Management immediately of security concerns and support incident documentation

• Appliance & HVAC: Perform in-house repairs on refrigerators, ranges, ovens, dishwashers, microwaves, thermostats, filters, and fan motors; escalate only for warranties, sealed systems, or out-of-scope work

• Vendor Management: Coordinate and supervise vendors as the primary technical contact for HVAC, electrical, access control, and door/hardware contractors
• Contractor Oversight: Obtain bids, define scopes of work, verify credentialing and insurance, and escalate delays or unresolved issues promptly

• Communication & Docs: Communicate system failures, repair status, and vendor issues clearly and promptly; document all work orders and maintain records of warranties, manuals, and inspections
• Compliance Support: Support audits, inspections, ownership walkthroughs, and compliance-related postings or notices with professionalism and discretion

• Budget & Asset Care: Maximize in-house labor to control costs; track expenses, manage tools and inventory, and recommend capital improvements when operational repairs are no longer sufficient

PHYSICAL REQUIREMENTS

• Lift, carry, push, and pull up to 50 lbs regularly; occasionally up to 75 lbs (appliances, equipment, and supplies)
• Stand, walk, and remain on feet for extended periods throughout the shift
• Climb stairs, ladders, and step stools; work safely at varying heights
• Kneel, crouch, stoop, bend, and crawl in confined or restrictive spaces (e.g., mechanical rooms, under sinks, attic access)

• Reach overhead and work with arms extended for repairs, installations, and inspections
• Manual dexterity to operate hand tools, power tools, and mechanical equipment
• Work outdoors in varying weather conditions, including heat, cold, and precipitation
• Visual acuity to inspect systems, read technical documents, and identify safety hazards; comply with all OSHA safety standards

QUALIFICATIONS & PERFORMANCE STANDARDS

Required Skills

• Strong knowledge of multifamily building systems
• Experience with unit turns, painting, and in-house repairs
• Vendor coordination and cost management
• Ability to prioritize in a fast-paced environment
• EPA certification and relevant trade experience preferred

Performance Expectations

• Safe, well-maintained property with timely, cost-effective unit turns
• Consistent in-house execution of repairs and painting
• Proactive, clear communication with property management
• Dependable follow-through on documentation and compliance support
• Positive resident experience and support of leasing goals