Part Time Customer Service

Customer Service Specialist – Cleanroom Solutions USA

Role Purpose

The Customer Service Specialist – USA is responsible for delivering reliable, accurate, and timely customer service for the U.S. market. The role supports sales and logistics, by managing customer inquiries, sales orders, deliveries, and related documentation, while ensuring a high level of customer satisfaction.

This position reports to Hydroflex America and works closely with internal teams within Hydroflex Germany and external logistics partners.

Key Responsibilities

Customer Support & Communication

• Act as a primary contact for U.S. customers regarding products, orders, deliveries, and general inquiries
• Respond professionally and promptly to customer questions via email and phone
• Communicate order confirmations, delivery dates, product availability, and changes impacting customers
• Support proactive customer communication, including follow-ups
• Contribute to the execution of new customer projects, working closely with internal stakeholders to ensure successful implementation.

Order Processing & Logistics Support

• Process sales orders accurately and on time in ERP (MS Dynamics Navision or equivalent)
• Coordinate daily with third-party logistics (3PL) providers to ensure correct and timely delivery
• Monitor both inbound and outbound shipments and provide support for resolution of delivery discrepancies or delays.
• Enter Receiving Sheet data from 3PL into ERP.
• Participate in bi‐annual physical inventory counts and reconciliation (Location: Dallas TX) of action item(s) created thereof with 3PL

Inventory & Planning Support

• Monitor inventory levels for assigned customers and distributors against ERP data
• Create purchase orders within ERP that satisfy inventory requirements.

Quality & Technical Coordination

• Communication coordinator of customer complaints and technical issues in collaboration with Hydroflex Germany Quality Assurance
• Ensure proper documentation (SCAR, 8D, others) is followed through with customers.
• Communicate quality-related information, (product changes, form/function/fit, end-of-life, technical data sheets, etc.) clearly and consistently to customers

Commercial & Administrative Support

• Support sales initiatives by communicating promotions to customers
• Maintain and update U.S. Distributor price lists and customer conditions
• Maintain accurate customer master data and requirements in ERP

Scope of responsibilities may change upon business requirements.

Required Qualifications & Skills

• 3–5 years of experience in customer service, order management, or sales support (B2B environment preferred)
• Experience supporting international or U.S.-based customers is a plus
• Strong service orientation with attention to detail and accuracy
• Clear and professional written and verbal communication skills
• Well-organized, reliable, and able to manage multiple tasks simultaneously
• Proactive mindset with ability to work independently
• Proficiency in MS Office; experience with MS Dynamics Navision or similar ERP systems preferred
• Experience working with logistics providers (3PL, freight forwarders) is an advantage

What We Offer

• A long-term specialist role within a growing international company
• Structured onboarding and training on products, processes, and ERP systems
• Competitive compensation with the potential for a full-time position and benefits
• Modern work equipment provided (laptop, mobile phone, etc.)
• Exposure to innovative products in a stable, future-oriented industrial market