Customer Service Specialist - Manufacturing

This opportunity is a direct hire with our client, not through an agency or contract position

Our client is an established and growing Manufacturer or automotive components. They are located near the greater Fort Lauderdale FL area and seeking to add to their team a Customer Service Specialist with an aptitude for mechanical / technical customer support.

PURPOSE

Provides outstanding service experience and ensures customers’ expectations are consistently met and exceeded.

DELIVERABLES & RESPONSIBILITIES

1.       Provides outstanding customer experience

• Goes above & beyond to build customer relationship with new & returning customers
• Responsible for inbound/outbound calls and written customer correspondence
• Provides technical support, and demonstrates solid knowledge and understanding of company products
• Maintains professional demeanor and customer focus at all times when representing the company

2.       Timely and accurately processes product, service orders, and RMA’s

·         Completes order transactions and forwards orders to be filled

3.       Provides effective admin support

·         Assist with maintaining and organizing customer order and invoice files

·         Assists with maintaining a cleaned and organized  CS Dept

4.       Performs other duties as assigned

QUALIFICATIONS (Education, Experience & Skills)

• Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experience
• Bilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)
• Superior interpersonal and communications skills (oral & written)
• Electromechanical aptitude (highly desired)
• Customer service oriented , able to work in a fast paced environment while dealing with stressful situations
• Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
• Intermediate to Advanced Data Entry skills, with attention to detail & accuracy

·         Highly motivated and results oriented individual able to work independently and as a team

• Demonstrated efficient Time Management and Organization skills
• Demonstrated Analytical and Problem Solving/Resolution skills
• Intermediate Math and Reading Comprehension skills

This is an excellent opportunity for someone with the related experience who is looking for a stable, long term opportunity with growth potential in an excellent environment which fosters positivity, and prides itself on providing high quality products and customer care.

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