Customer Support & Operations Coordinator

Customer Support & Operations Coordinator

CDP Payments | Smithtown, NY (In-Office Position)

Are you organized, dependable, tech-savvy, and great with people?

CDP Payments is seeking a reliable and detail-oriented team member to join our growing company. This position is available due to a long-tenured employee retiring after more than 10 years, creating an excellent opportunity to step into a stable, long-term role with a well-established company.

We are looking for someone who is professional, personable, organized, and comfortable working in a fast-paced office environment while assisting customers and learning multiple software systems.

What You’ll Do

• Answer incoming calls and assist customers in a professional and friendly manner
• Handle customer service and support requests from existing customers
• Communicate with internal teams and service providers to resolve issues
• Submit and process applications for new business accounts
• Walk customers through software setup and programming instructions over the phone
• Learn and navigate multiple POS CRM and software systems
• Manage multiple tasks and priorities throughout the day
• Maintain accurate records and stay organized across all responsibilities

What We’re Looking For

• Strong customer service and communication skills
• Comfortable speaking with customers on the phone throughout the day
• Good computer skills and ability to quickly learn new software systems
• Familiarity with AI tools and/or willing to learn how to implement AI technology
• Comfortable guiding customers through software programming and setup instructions
• Ability to learn and work within multiple CRM & POS/payment software systems
• Highly organized and able to multitask effectively
• Dependable, punctual, and detail-oriented
• Positive attitude and team-player mentality

Compensation & Benefits

• $70,000 annual salary
• 2 weeks paid vacation
• $500 monthly contribution toward health insurance
• Stable, full-time position with long-term opportunity
• Hands-on training and support from an experienced team

Why Join CDP Payments

• Established and growing company
• Small, professional and busy office environment
• Friendly and supportive team atmosphere
• Opportunity for long-term growth and advancement
• Work directly with ownership and management
• No corporate bureaucracy or large call-center environment

Location & Schedule

• Location: Smithtown, NY
• Schedule: Full-time, in-office position (Monday–Friday)