MEDICAL CUSTOMER SERVICE AGENT

MEDICAL CUSTOMER SERVICE AGENT

Schedule: Monday–Friday, 8:00 AM–5:00 PM
Remote Schedule: 1 week remote every month

Job Summary

The Medical Customer Service Agent provides exceptional customer service to Medicare and Medicaid patients by assisting with appointments, follow-up care, insurance verification, and patient support. This role manages high-volume inbound calls while ensuring a positive patient experience and HIPAA compliance.

Responsibilities

• Answer and manage inbound patient calls professionally and efficiently
• Schedule appointments and conduct appointment reminder/follow-up calls
• Assist patients with enrollment, insurance verification, and healthcare navigation
• Update patient demographics and medical records accurately
• Document patient interactions and maintain HIPAA compliance
• Communicate patient concerns to providers and clinical teams
• Generate daily reports and track missed appointments
• Deliver compassionate, high-quality customer service

Qualifications

• High school diploma or equivalent required
• Customer service or healthcare experience preferred
• Bilingual English/Spanish is a MUST
• Strong communication, organizational, and multitasking skills
• Experience with Microsoft Office and EHR systems preferred
• Ability to work in a fast-paced call center environment

Benefits

• 17 PTO Days
• 11 Paid Holidays + 1 Floating Holiday
• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Company-Paid Life Insurance
• Career growth opportunities

Medical Customer Service Agent