Customer Service & Scale House Associate

Customer Service & Scale House Associate (Scrap Metal Yard)

Schedule: Monday–Friday 7:00 AM–4:30 PM • Saturday 7:00 AM–12:00 PM

Position Overview

The Bilingual Customer Service & Scale House Associate plays a key role in daily yard operations by processing incoming scrap, entering transaction details, handling payments, supporting dispatch, and providing administrative and customer service support. This position works in a fast‐paced scrap yard and office environment and requires strong communication skills in both English and Spanish.

Key Responsibilities

• Customer Transactions — Verify customer IDs, enter transaction data, and guide customers safely through the yard.
• Payment Processing — Handle cash/check payments and balance the cash drawer daily.
• Scrap Material Knowledge — Identify basic ferrous and non‐ferrous materials and understand general scrap pricing.
• Administrative Support — Answer multi‐line phones, route calls, take messages, and prepare packing slips.
• Dispatcher Assistance — Complete inbound scrap tickets, communicate driver schedules, prepare Bills of Lading, and maintain accurate records.
  

Requirements

• Bilingual English/Spanish — Required for customer interaction and transaction processing.
• Customer Service Skills — Friendly, professional, and able to work with diverse customers.
• Computer & Data Entry — Comfortable entering transactions and using basic office software.
• Fast‐Paced Environment — Able to work in both yard and office settings.
• Reliable Transportation — Required for consistent attendance.
• Physical Requirements — Ability to stand, walk, and lift up to 25 lbs; PPE required in processing areas.