Customer Service Representative

We are looking for a Customer Service Representative to support customer accounts for a manufacturing operation. This contract opportunity with potential for a permanent role is ideal for someone who combines strong communication skills with a proactive approach to order management, customer support, and cross-functional coordination. The role begins with onsite training and may transition to a hybrid schedule of two remote days per week after training is completed.

Responsibilities:
• Manage customer accounts by preparing pricing and delivery updates, entering orders, revising schedules, and maintaining accurate account records.
• Monitor open orders and forecasts, follow up on time-sensitive requests, and take action to help keep customer commitments on track.
• Partner with sales, supply chain, manufacturing, and other internal teams to resolve service issues and improve delivery results.
• Communicate clearly with customers and internal stakeholders regarding order status, commercial terms, and account-related questions.
• Maintain customer master data and ensure account information remains current, complete, and reliable.
• Provide responsive support for inbound and outbound customer interactions while delivering a high level of professionalism and service.
• Apply product knowledge and sound judgment to address account needs, identify concerns, and support effective business decisions.
• Use Excel and internal systems to review account activity, analyze order details, and support day-to-day customer service operations.• At least 3 years of experience in customer service, account support, or order management within a manufacturing or related environment.
• Strong English communication skills, both written and verbal, with the ability to work effectively with customers and internal teams.
• Experience handling order entry, customer inquiries, and inbound or outbound call activity in a fast-paced setting.
• Demonstrated problem-solving ability with sound decision-making skills across multiple account management tasks.
• Proficiency with Microsoft Excel and comfort working with business systems to review data and manage customer information.
• Ability to collaborate across departments, including supply chain and operations, to support service and delivery goals.
• Solid relationship-building skills and the ability to contribute positively in a team-oriented environment.