Quality Assurance Manager

Quality Assurance Manager (Behavioral Health)

Location: San Francisco, CA (Hybrid - 3 days onsite / 2 remote)

Salary: ~$80,000 annually

Schedule: Full-time, Exempt

LHH is assisting a mission-driven behavioral health organization is seeking a Quality Assurance Manager to lead compliance, quality improvement initiatives, and regulatory oversight across programs. This role partners closely with leadership and cross-functional teams to ensure adherence to healthcare standards and continuous operational excellence.

Regulatory Compliance & Quality Management

• Ensure compliance with licensing, accreditation, and regulatory bodies (e.g., HIPAA, state and county health agencies, accreditation organizations)
• Oversee clinical documentation standards, EHR compliance, data integrity, and reporting requirements
• Lead preparation for audits, site visits, and credentialing processes
• Conduct ongoing compliance monitoring and risk mitigation

Audits & Reporting

• Perform internal chart audits and quality reviews to meet regulatory and best practice standards
• Support external audits and collaborate with governing agencies
• Monitor billing accuracy, service documentation, and program compliance
• Analyze and report quality metrics and incident data to leadership

Training & Cross-Functional Collaboration

• Provide training and guidance to clinical and administrative staff on documentation, compliance, and billing requirements
• Partner with leadership, clinicians, and operational teams to improve workflows and quality outcomes
• Participate in leadership meetings and support organization-wide initiatives

Incident & Data Management

• Oversee incident reporting processes and ensure timely, compliant submissions
• Monitor trends and provide actionable insights to improve service delivery and compliance
• Experience in behavioral health quality management, compliance, or utilization review
• Strong knowledge of Medi-Cal (or similar public healthcare programs) and accreditation standards (e.g., The Joint Commission)
• Experience working with multidisciplinary teams (clinical, administrative, and leadership stakeholders)
• Excellent communication, organizational, and analytical skills
• Detail-oriented with the ability to manage multiple priorities
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems
• Ability to lead initiatives and function as a hands-on supervisor

Preferred Competencies

• Collaboration and teamwork
• Problem-solving and critical thinking
• Leadership and decision-making
• Strong interpersonal and communication skills
• Cultural awareness and commitment to inclusive, patient-centered care

Work Environment & Benefits

• Hybrid work schedule
• Comprehensive benefits package including medical, dental, and vision
• Retirement plan with employer contribution
• Paid time off, holidays, and wellness days
• Professional development and continuing education support
• Loan forgiveness eligibility (where applicable)

Additional Information

• Candidates may be required to comply with applicable public health and safety requirements
• Equal Opportunity Employer committed to diversity, equity, and inclusion
• Job Order Managed by Nadina Jackson

Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Pay Details: $75,000.00 to $81,000.00 per year

Search managed by: Nadina Jackson

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.