Customer Success Specialist

We are looking for a Customer Success Specialist to join our team in Meridian, Idaho on a Contract basis. In this role, you will help deliver responsive service across e-commerce channels by assisting customers, supporting order activity, and keeping records accurate and up to date. This position is well suited for someone who enjoys solving routine customer needs, staying organized in a fast-paced environment, and collaborating closely with internal team members to maintain a positive customer experience.

Responsibilities:
• Respond to customer inquiries across online channels with timely updates on orders, shipments, and product-related questions.
• Identify situations that require additional support and route more complex customer concerns to the appropriate team lead.
• Assist with return, refund, and cancellation requests while maintaining accurate tracking of related activity.
• Review supporting documents for customer returns and credits and help ensure information is ready for internal financial processing.
• Monitor incoming marketplace and website messages, prioritize urgent issues, and help maintain consistent response coverage.
• Support online operations by checking customer feedback activity, assisting with basic inventory verification, and updating order details in business systems.
• Keep customer and order records organized and accurate to support smooth day-to-day service operations.
• Coordinate with warehouse teams to help ensure orders are directed appropriately and processed efficiently.
• Provide general administrative and operational assistance to the customer support function as business needs evolve.• Must meet the minimum legal working age requirement.
• Must be authorized to work in the applicable country of employment.
• Demonstrated customer service and communication skills in a support, call center, or service-oriented setting.
• Comfortable managing email correspondence, working across multiple browser windows, and using Microsoft Outlook.
• Basic proficiency in Excel; experience with ERP or order management platforms such as NetSuite is beneficial.
• Strong attention to detail with the ability to follow established procedures accurately.
• Able to work collaboratively with teammates while handling administrative and operational tasks efficiently.
• Familiarity with Amazon or other e-commerce platforms is preferred.