Customer Order Processing Specialist

LHH Recruitment Solutions is partnering with a growing manufacturing organization in Matthews, NC to hire a Customer Order Processing & Logistics Specialist. This position is ideal for a professional with experience supporting business-to-business (B2B) customers in a manufacturing, industrial, distribution, or supply chain environment.

In this role, you will serve as a key point of contact for customers, distributors, freight providers, and internal teams while managing the complete order lifecycle from order entry through shipment delivery. The ideal candidate understands the importance of accuracy, urgency, and proactive communication when supporting customer orders, coordinating shipments, and resolving logistics challenges.

What You'll Do

• Manage customer orders from receipt through fulfillment, ensuring accuracy and timely processing
• Serve as the primary contact for B2B customers, distributors, and internal stakeholders regarding order status, shipments, and delivery schedules
• Enter and validate customer orders within ERP and internal business systems
• Coordinate domestic and international shipments through carriers, freight forwarders, and logistics partners
• Arrange ground, air, import, and export shipments while ensuring compliance with customer and regulatory requirements
• Prepare shipping documentation, commercial invoices, customs paperwork, and export-related documentation
• Monitor shipments, proactively communicate delays, and resolve transportation and delivery issues
• Partner closely with Sales, Customer Service, Manufacturing, Planning, and Warehouse teams to meet customer commitments
• Maintain accurate customer, order, and shipment records
• Support continuous improvement efforts within order management and customer service operations

What We're Looking For

Required Qualifications:

• 3+ years of customer service, order management, customer support, or logistics coordination experience
• Experience supporting B2B customers within a manufacturing, industrial, distribution, or supply chain environment
• Experience processing customer orders and coordinating shipments from order entry through delivery
• Strong understanding of customer order workflows, inventory considerations, and shipping processes
• Experience managing high-volume customer communication via phone and email
• Proficiency with ERP systems, order management software, or CRM platforms
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

• Experience coordinating domestic and international shipments
• Knowledge of import/export processes, customs documentation, freight forwarding, and commercial shipping paperwork
• Experience working with carriers such as UPS, FedEx Freight, DHL, LTL providers, freight brokers, or international logistics providers
• Background supporting manufacturing operations, production schedules, or distributor networks

Why This Opportunity?

This is an opportunity to join a growing manufacturing organization where you will play a critical role in customer satisfaction, order fulfillment, and supply chain execution. If you thrive in a fast-paced B2B environment and enjoy balancing customer service, order management, and logistics responsibilities, we'd love to hear from you.

Location: Matthews, NC (Fully Onsite)
Employment Type: Contract-to-Hire
Schedule: Full-Time

Pay Details: $24.00 to $25.00 per hour

Search managed by: Andrea Conrad

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.