Medical Receptionist

We are looking for a bilingual Medical Receptionist to support daily front desk operations for a busy healthcare office in Ontario, California. This Long-term Contract opportunity is ideal for someone who combines excellent patient service with strong administrative skills in a medical setting. The person in this role will help create a welcoming experience for patients while keeping appointments, communications, and records organized and accurate.

Responsibilities:
• Welcome patients upon arrival, complete the check-in process, and ensure each visit begins with a detail-oriented and courteous experience.
• Answer incoming phone calls, route messages appropriately, and assist with appointment reminders and general follow-up communication.
• Coordinate patient calendars by booking, updating, and confirming appointments within the practice management system.
• Receive payments, issue accurate transaction records, and maintain careful handling of cash and related documentation.
• Perform clerical support tasks such as entering information into records, organizing files, and preparing routine documents.
• Respond to patient questions regarding office services, insurance matters, and basic Medicaid-related topics within established guidelines.
• Maintain an orderly front office environment while balancing multiple priorities throughout the day.
• Support administrative workflows that keep patient information current and accessible for the care team.• Bilingual communication skills in English and Spanish or another second language are required.
• Previous experience in a receptionist, front desk, or administrative support role, preferably within a medical office.
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to schedule appointments, manage patient check-in activities, and handle front office responsibilities efficiently.
• Experience processing payments and maintaining accurate financial records.
• Familiarity with basic medical terminology; exposure to Medicaid processes is an advantage.
• Strong customer service, communication, and interpersonal skills in a fast-paced setting.
• High level of accuracy, dependability, and ability to manage multiple tasks effectively.