Brokerage Operations Specialist

Job Description: 

As an Operations Specialist, you are the bridge between the Customer Sales and Carrier Sales teams.  You will work alongside the sales team and account management team in managing the daily operations of truckload brokerage unique customers.  You will be responsible for organically growing customer accounts by providing world-class customer service and fostering meaningful relationships with customer contacts.   

As you begin your career with truckload brokerage, you will go through an extensive on-the-job training period where you will be under the guidance of our Operations Manager.  During this time, you will learn industry best-practices, as well as the fundamental skills required to learn the brokerage industry from the ground-up, with the opportunity to advance your career as the company grows.   

Core Responsibilities & Duties: 

• Work internally with the Carrier Sales team to secure the best available transportation solutions for LiVe Logistics customers 
• Schedule all necessary pick-up and delivery appointments and communicate any issues throughout the duration of the shipment 
• Manage the load board for your assigned accounts to ensure world-class service is provided each day 
• Develop strong relationships with LiVe customer contacts and facilities to best understand their shipping needs and to organically grow customer accounts 
• Service accounts with professional urgency, proactively resolve issues, and strive for continuous improvement of operational efficiencies 
• Assist the Manager of Operations and the Account Management Team as needed 
• Other duties as assigned 

Job Requirements & Qualifications:  

• Desire for career growth & strong work ethic 
• Outstanding customer service skills with internal and external clients 
• Strong written & verbal communication skills 
• Strong attention to detail 
• Ability to multitask and execute on responsibilities with urgency and precision 
• Make decisions with confidence and efficiency 
• Embrace our values:  People, Culture, Relationships 
• Bachelor degree preferred  
• 1-2 years of Sales Operations or Customer service desired 

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Forward Air is an Equal Opportunity Employer