Auto Rental Agent - Up to $18/hour - Great Schedule - Now Hiring

8601 Lomas Blvd. N.E., Albuquerque, NM 87112

Great Customer Service Skills Required
At Least 1 Year of Sales / Vehicle Rental Experience is Preferred!

Rich Ford — one of the top 50 dealerships in the nation — is seeking a friendly, organized, customerâ€'focused Automotive Rental Agent to deliver a premium rental experience for our valued customers. This is a strong entry-point into a large, stable dealership with real careerâ€'path opportunities. We believe in making *Great Hires who become Future Retires.

Retirees and Veterans are encouraged to apply.

Benefits:

• $16 - $18 per hour, based on experience 
• 8:00am – 5:00pm schedule 
• 5â€'day work week with alternating Saturdays 
• Medical, Dental, and Vision insurance 
• 401(k) 
• Paid vacation 
• Closed Sundays 
• Career advancement opportunities 

What You’ll Do:

• Greet customers at the rental desk in a pleasant, professional manner and answer incoming calls with a consistent, professional greeting 
• Complete rental agreements accurately and follow Ford rental policy requirements, including FRAC and CTP program parameters 
• Use customer qualification tools and collect payment for damages when applicable 
• Learn and apply the Rich Ford Vision Boards and their principles 
• Follow all guidelines in the Rich Ford Employee Handbook 
• Maintain a clean, organized, professional work area and wear the approved uniform each shift 
• Maintain a positive, approachable attitude with customers and coworkers across all departments 
• Demonstrate strong problemâ€'solving skills and resolve customer concerns without escalating unnecessarily 
• Clean and stage rental vehicles 
• Inspect vehicles before and after rental; coordinate repairs, detailing, and maintenance 
• Compute customer bills, process payments, issue receipts, and record transactions accurately 
• Maintain records in TSD, file rental forms, secure customer IDs and insurance cards, and ensure deposits are collected 
• Submit invoices and POs regularly and close all open invoices by monthâ€'end 
• Reconcile gas purchase statements 
• Provide clerical and administrative support to other departments as needed 
• Perform other duties as assigned 

What You Bring:

• At least 1 year of sales or rental experience preferred 
• Strong communication, customer service, and sales skills 
• Positive attitude and professional appearance 
• Detailâ€'oriented, organized, and able to multitask 
• Good computer and timeâ€'management skills 
• Ability to resolve customer issues effectively 
• High school diploma or equivalent preferred 
• Valid driver’s license with a good driving record 
• Ability to pass preâ€'employment background check, MVR, and drug screening 
• Must be authorized to work in the U.S. and be a current resident 
• Please upload your resume and complete the online assessment 

About Us:

Rich Ford has proudly served New Mexico for over 60 years and is recognized as one of the top 50 dealerships in the nation. We are the goâ€'to destination for new vehicles, exceptional service, and community partnership. We value our employees, invest in their success, and strive to create a workplace where people build longâ€'term careers.

We are an Equal Opportunity Employer. 

All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.