Consumer Service Team Lead

Located in Vancouver, WA

Salary: $25.00

A luxury baby-products company is seeking an experienced Escalations Lead to join their team. This is a contract opportunity (6-12 months with opportunity to extend).

$25/hr

Monday - Friday, full-time, day shift

Key Responsibilities:

• Confidently take ownership of complex cases
• De-escalate challenging situations
• Guide both customers and team members toward effective resolutions
• Phone-based customer service
• Serve as a secondary resource for the team, providing guidance on tricky situations and being available for questions when needed

Experience Required:

• Strong experience in handling escalations
• 2+ years of call center / phone based customer service experience
• Comfortability with dual-monitor system, multi-line phones, and basic computer functionality

Skills Required:

• Proactive, solution-driven
• Skilled in clear communication

Associate Benefits

While working for Express, our associates can also become eligible for a variety of benefits*:

• Referral bonuses - $25 per employee referred after 80 hours worked.
• Medical plan
• Dental plan
• Vision/eyewear plan
• Prescription drug reimbursement
• Short-term disability
• Direct deposit
• Sick Pay
• 401(k) retirement savings plan
• Life insurance

*For more information about our benefits, visit https://www.expresspros.com/Job-Seekers/Employee-Benefits/Default.aspx

Apply online or at our office:

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Express Office: Vancouver

2612 Northeast 114th Avenue

Suite 2

Vancouver, WA 98684