Alarm Service Technician

Essential Duties & Responsibilities:

• Service security, fire alarm, access control systems, camera systems and related devices; dismantle and/or reconstruct equipment as needed.

• Conduct testing and inspections of security and fire alarm systems under maintenance agreements.

• Troubleshoot and complete necessary repairs.

• Make connections and adjustments as directed; test the operation of all system components.

• Conduct site surveys upon request from management.

• Keep manuals and system documentation up to date.

• Report completed work, deferred tasks, and items needing further attention or materials to management.

• Communicate job status or completion with customers (installation or service).

• Write service and status reports.

• Submit complete and accurate paperwork in a timely manner, obtaining all necessary signatures.

• Accurately record travel and service times, complete timesheets, identify warranties, changes, and code issues, and provide thorough job descriptions.

• Work independently at customer sites with minimal supervision.

• Perform other duties as assigned by management.

Education/Qualifications:

• High school diploma or equivalent required; technical school training is a plus.

• Minimum of 2 years’ experience servicing commercial security, fire alarm, access control and camera systems is required.

• Must have a clean driving record and reliable transportation to/from office or job site.

• Ability to operate hand and power tools safely and effectively.

• Ability to operate a fleet vehicle safely.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned by management.

Physical Requirements:

• Ability to perform physical tasks including lifting, climbing ladders, and working in various environments.

• Ability to lift 50+ pounds.

• Exposure to varying conditions including heights, confined spaces, and active job sites.

• Ability to stand, walk, bend, kneel, and reach for extended periods.

• Work performed in commercial, industrial, and construction environments.