Fire Alarm Service Scheduler

Essential Duties & Responsibilities: 

• Serves as main liaison for service manager, customers, and field technicians.

• Answering scheduling queries via email and phone.

• Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.

• Coordination of Technicians, Property Management, and outside vendors as needed.

• Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.

• Perform other duties assigned by management.

Education/Qualification: 

• A minimum of 2 years of scheduling/dispatching experience is required.

• Previous service or dispatching experience with technicians is heavily preferred, but not required.

• Fire Safety experience is a plus.

• Advanced proficiency in scheduling software

• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.

• Excellent communication and interpersonal skills.

• Excellent organizational skills and attention to detail.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.