Fire Alarm Service and Inspection Coordinator - Now Hiring

Essential Duties & Responsibilities: 

• Schedule and dispatch service technicians for inspections, service calls, and emergency requests

• Manage incoming service requests via phone and email

• Prioritize calls based on urgency and customer needs

• Coordinate recurring inspections and ensure compliance with inspection schedules

• Track open service tickets and ensure timely completion

• Communicate with customers regarding scheduling, updates, and service status

• Review technician reports for accuracy and completeness

• Assist with quoting repairs and deficiencies identified during inspections

• Ensure proper documentation for billing and compliance

• Maintain customer records and service history

Education/Qualification: 

• 2–5 years of experience in service coordination, dispatching, or the alarm industry preferred

• Familiarity with fire alarm inspection and service processes

• Strong organizational and multitasking abilities

• Excellent customer service and communication skills

• Experience with service management software (Sedona, Service Trade, or similar) preferred.

Pay Rate:

$25 to $30 hourly based on experience.