Pet Care Receptionist / Customer Service Manager

About Fur-Get Me Not 

Since 2000, Fur-Get Me Not has been more than just a pet care provider—we’re a family. As a family-owned business, we pride ourselves on a "team-first" culture where every member is supported. We thrive on building lasting relationships with our clients and their furry family members.

The Role 

We are seeking a "people person" who is also a "dog person". This isn't just sitting behind a desk; you are the heartbeat of our facility. You’ll be the first face customers see, the voice they hear on the phone, and—occasionally—the hero who steps in to help our field team when a pet sitter needs a hand.

Our office team manages the relationship with our daycare, dog training, and our dog walking and pet sitting customers and supports our field team of pet sitters and dog walkers. The targeted schedule is Monday through Friday, 6:50am-1pm.  The start time is to be ready when our doors open at 7am.  There are opportunities to extend your hours by picking up weekly dog walkers after your office shift ends.

What You’ll Do:

• Customer Experience: Greet pet parents, manage check-ins/outs, and use your sales savvy to recommend and match our services to customer needs. Help promote upcoming classes and events in our lobby.
• Dog Handling: Safely escort dogs of all sizes from the lobby to their playgroups. You’ll get plenty of "paws-on" time!
• Operations & Coordination: Manage the schedule for our dog walkers and pet sitters. Respond to customer reservation requests and fill those requests by working with our field team.
• Field Support: Troubleshoot any issues that arise while your teammates are conducting the visits. You’ll occasionally travel to client homes to resolve issues or fill in for a visit.

What You Bring to the Team:

• Experience: 1-2 years in customer service in a fast paced environment
• Communication: You’re a pro at email and phone etiquette but shine even brighter in person.
• Organization: You can juggle a ringing phone, a barking dog, and a customer question without breaking a sweat.
• Reliability: You have a dependable car and a valid driver's license for field visits.

Why Join Us?

• Supportive Environment: We’re a small business where your voice is heard.
• Perks: 401(k) with company matching, employee discounts on all services, and (the best part) working around dogs every day.

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older
• Own a personal vehicle
• Valid driver's license
• Background check

Preferred qualifications:

• Retail skills: customer service
• Retail skills: point of sale (POS) operation
• Retail skills: addressing customer complaints
• Comfortable handling customer complaints
• 2-3 years of total work experience