Office Coordinator Receptionist

We are seeking an Office Coordinator/Receptionist to join our team! You will be responsible for Customer Service duties for the agencies insurance policies for new and existing clients. We have great office hours with Federal Holidays and most state holidays off. We are a small company but have been in business for over 30 years and pride ourselves on our customer service.

Responsibilities:

• Process changes and payments on insurance policies for existing clients
• Answer phone inquiries and take messages
• Help with inputing new quoting information.
• Resolve client inquiries and complaints
• Reach out to new and existing customers via email for payments or signed forms.
• Track and identify areas of improvement

Qualifications:

• Previous experience office experience is helpful, customer service, or other related fields
• Good on computers
• Ability to build rapport with clients
• Strong phone skills
• Excellent written and verbal communication skills
• Ability to prioritize and multitask