Service Desk - Now Hiring

Our client, a leading organization in public service support, is seeking a Service Desk professional to join their dedicated team. As a Service Desk team member, you will be instrumental in providing essential technical assistance and customer support to ensure seamless operations for the IHSS Program. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a collaborative spirit, aligning well with the organization’s mission to serve and support the community effectively.

Job Title: Service Desk

Location: Rancho Cordova, California

Pay Range: $19.50 per hour

What's the Job?

• Assist callers with registration for the Telephonic Timesheet System and website
• Guide users through password resets and troubleshooting basic technical issues
• Support claims submissions, direct deposit setup, and garnishment status inquiries
• Respond to general questions regarding timesheets, payment information, and system usage
• Utilize multiple tools and systems within Windows environment to provide efficient support

What's Needed?

• Proficiency with Windows operating systems and related tools
• Excellent communication skills in English and Mandarin
• Ability to multitask and manage multiple systems simultaneously
• Strong problem-solving skills and attention to detail
• Team-oriented mindset with a willingness to collaborate and support others

What's in it for me?

• Opportunity to work in a supportive and community-focused environment
• Engage in meaningful work that directly impacts individuals and families
• Gain valuable experience in customer service and technical support
• Work with a diverse and inclusive team
• Potential for career growth within a reputable organization

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.