Software Support Coordinator

Located in Danville, IL

Salary: $18

Software Support Coordinator

We're looking for a Software Support Coordinator who knows their way around systems and can also work well with people. This role is a mix of technical support, troubleshooting, and making sure everything runs the way it should.

If you're the person people go to when something isn't working - and you actually enjoy figuring it out - this could be a great fit.

What you'll be doing:

• Supporting day-to-day software and system issues
• Troubleshooting problems and getting them resolved quickly
• Assisting with system updates and software implementations
• Helping maintain system performance and security
• Working with different teams to improve processes and fix recurring issues
• Assisting with basic network-related tasks and supporting the Network Administrator
• Keeping documentation organized and up to date
• Training staff so they feel comfortable using the systems

What we're looking for:

• 3+ years of IT support or similar experience
• Experience with Microsoft Office, Office 365, and Windows Server
• Comfortable with hardware setup and general network support
• Someone who can explain technical issues in a way that actually makes sense
• Organized, dependable, and able to handle multiple priorities

Nice to have (not required):

• Experience with EHR systems
• Healthcare billing knowledge
• SQL or reporting experience

Additional info:

• Rotating on-call support is required
• Must be able to lift up to 50 lbs when needed
• Valid driver's license and insurance required

Working Conditions:
This is an in-office position, Monday through Friday, 8:00 AM to 4:00 PM, with occasional after-hours support as needed.

Compensation and Benefits:
Competitive hourly pay along with a full benefits package, including health insurance, retirement options, and paid time off.

Equal Opportunity Employer:
We are committed to providing equal employment opportunities to all individuals in accordance with applicable state and federal laws.

#2700OS

Express Office: Danville

3124 North Vermilion Street

Danville, IL 61832