Residential Services Coordinator: Burlington

Job Title: Coordinator

Position Summary

The Coordinator role is responsible for overseeing the daily operations and ensuring the highest quality of care and compliance for residents in either the Burlington or Kenosha houses. This role requires excellent organizational, communication, and problem-solving skills.

On-Call Responsibilities

The Coordinator is required to serve as the 7-day on-call manager for the assigned houses every other week.

• Getting hours covered
• Managing call-ins
• Responding to emergency needs for residents (Walk-in or ER needs)
• Supporting staff members

Medical Care and Needs

The Coordinator is responsible for managing all aspects of resident medical care and needs.

Appointments

• Documentation and communication of any changes or needs
• Maintaining appointment schedules and ensuring all appointments are attended as suggested by medical personnel

Medications and Equipment

• Medical Equipment Care (Braces, CPAPs, nebulizers, mouthguards, etc.)
• Medical Administration Records (MARs) are kept up-to-date and corrected each month
• Medications are ordered and maintained appropriately
• Medication cabinets are kept orderly

State Regulation and Compliance

• Monthly Weights tracked
• Fire and Tornado Drills 
• Obtaining Water Temps
• Ensuring Extinguisher tags are on, Emergency lighting is functional, CO detectors are checked, Smoke Alarms are checked, fridge and freezers have thermometers and temps are within appropriate ranges
• Resident binder and house documentation is accurate and organized
• Individualized Service Plans are updated every six months and signatures are obtained
• State Survey Compliance
• Documentation
• Incident Report Follow Up
• Accuracy of Records (MARs, Appointment Logs)

Maintaining House and Resident Needs

The Coordinator ensures the smooth operation of the houses and attends to resident needs.

• Management of cleaning supplies and SAM’s Club orders
• Grocery ordering and watching for overstock, labeling, etc.
• Addressing general house needs as they arise
• Ensuring resident needs are met with appropriate documentation of any financial transactions, including larger spend-down needs or planned shopping trips
• Requesting money for residents, ahead of time, if the need exceeds $20
• Communicating general maintenance needs to the director

Vehicle Maintenance

• Ensuring vehicles have gas
• Scheduling oil changes
• Scheduling other maintenance needs

Weekly Communications and Activities

The Coordinator is responsible for organizing and communicating house activities and general postings.

• General postings (Activities, Memos, etc.)
• Organizing and planning outings for the homes
• Activities communicated with staff and posted
• Changing over posted calendar boards
• Maintaining records for menu and activities

Managing Employees

• In-House training for new caregivers
• House pop-ins:
  • Checking in with staff face to face
  • Evaluating care of residents
  • Evaluating and follow-up on house cleanliness
• Reaching out for coverage of open shifts and scheduling needs
• Providing feedback, retraining and written warnings to staff members

Communication

The Coordinator maintains essential communication channels with various stakeholders.

• Weekly meetings with the management team (co-coordinators, Leads, Director and assistants) 
• Communication with guardians regarding changes and updates for their person
• Community Care contact for updates (Medication changes, Incident Reporting and care plan meetings)
• Reading of house logs and documentation

Qualifications

• Must have and maintain a valid driver’s license in good standing
• Must have a minimum of a high school diploma or equivalent
• Bachelor’s Degree preferred
• Must be able to give and receive feedback in a professional manner
• Must be proficient in reading, writing and speaking English

Working Conditions and Physical Demands

• Must be able to lift at least 20lbs
• Must be able to sit for extended periods in an office environment
• Must be able to traverse in home, office and community settings

Equal Opportunity Employer

We are an equal opportunity/affirmative action employer under Wisconsin law. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or other protected traits. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

 

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