Dispatcher/CSR

CSR - Knoxville, TN - Chancey & Reynolds

Essential Job Duties:

Maintaining the daily schedule for both service techs and installation teams

Answering incoming calls

Booking jobs for service department

Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more

Fast-paced environment with strong teamwork environment

High typing and multitasking skills required

Requirements & Qualifications:

1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience

Proactive & accountable

Self-motivated, fast learner and highly organized multi-tasker with attention to detail

Excellent communication and customer service skills especially under pressure

Familiarity with Service Titan and HVAC and Plumbing dispatching is ideal (will train for right person)

Team player who is a self-starter and able to learn independently

Confident in utilizing and learning new software programs

Geographical knowledge of service area or map reading skills

High school diploma or general education degree (GED)

Must enjoy helping and working with others

Experience:

Dispatching: 1-3+ years (Preferred)

Pay Range:

18-20 / Hour