Student Services Specialist Senior - DSPS

Definition

About Golden West College

Located in the coastal community of , Golden West College is regarded as one of the most beautiful campuses in Southern California. The college is highly regarded for academic quality and innovation. In its earliest years, the college was recognized for its pioneering leadership in designing learning-centered programs and services for its student body and continues that tradition to this day.

Golden West College (GWC) has an unwavering commitment to quality education; equitable outcomes; inclusive practices; and racial, ethnic, and socioeconomic diversity. Ideal candidates for all positions at our college share our devotion to educating and improving the lives of our representative students, employees, and community populations. Currently, our college enrolls approximately 11,000 students per term; 34.2% are Latinx, 31.8% are Asian, 22.4% are White, 1.8% are African American, 0.5% are Native Hawaiian or Pacific Islander, and 4.8% are multiracial. GWC is an officially designated Hispanic-Serving Institution (HSI) and an Asian American Native American Pacific Islander-Serving Institution (AANAPISI). GWC engages in regular professional development opportunities and partnerships so that we can best serve disproportionately impacted groups. Activities and connections include GWC's partnership with student and employee involvement in organizations like Puente, Student Veterans, and Gay Lesbian Alternative Straight Alliance (GLASA); a robust District Ally training program, including UndocuAlly (undocumented students), SafeZone (LGBTQ), Vet Net (veterans), and Ability Ally; and other equity minded programs; and a full calendar of culturally responsive events.

D.E.I.A - Diversity, Equity, Inclusion and Accessibility

At Golden West College we are committed to providing high quality education and equitable outcomes through inclusive practices that support and celebrate everyone. We welcome candidates that share our devotion to educating and improving the lives of our representative students, employees, and community populations. Please visit the links below to learn more information about GWC:

The Department
The Disabled Students Programs and Services (DSPS) provides educational services and access for eligible students with documented disabilities who intend to pursue coursework at Golden West College (GWC). A variety of programs and services are available, which allow eligible students with disabilities the opportunity to participate fully in all aspects of college programs and activities through appropriate and reasonable accommodations.

1. Coordinates and provides oversight to the day-to-day operations involving providing logistical and functional support and scheduling of activities and events related to assigned program; ensures efficient and effective workflow to meet program timelines and student needs.
2. Assists current and prospective students with various needs related to the assigned program; determines eligibility, provides necessary information, troubleshoots issues and concerns and assists students with accurate completion of required program documentation.
3. Responds to student, faculty, staff and/or community inquiries; resolves complaints and various issues; provides direction to appropriate personnel/departments to assist with resolution, if necessary; provides information and available resources to students.
4. Serves as the subject matter expert and resource to students, faculty, management, staff and the community on assigned program.
5. Coordinates program budget and fiscal processes, including procurement, purchase orders, invoices, transaction records, as well as projections for operational and project expenses. Monitors and maintains records on all program funding sources.
6. Researches, responds and resolves routine student program issues; referring issues of more complex areas of concern to the appropriate manager and/or administrator for consultation. Makes recommendations for mutually acceptable resolutions.
7. Coordinates logistics for outreach activities, meetings, and events.
8. Develops, implements, and conducts informational workshops and trainings related to assigned program and services; works with external agencies to provide information on available resources for students.
9. Provides support to administrators, faculty, counselors, and managers by prioritizing and assigning work to lower classifications, temporary/hourly staff, and student workers; provides training as needed in the assigned program.
10. Works closely with offices of Campus Life, Student Health Center, Public Safety, Enrollment Services, Counseling, Instructional Faculty, Fiscal Services, and other departments across campus and the District to ensure cohesive and collaborative student service.
11. Researches, collects, and analyzes internal and external data from diverse sources to assess needs and plan co-curricular program activities, excursions, and events.
12. Provides complex technical information and group or one-on-one assistance to students, instructors, counselors, and others in the assigned program.
13. Creates, prepares, designs, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional materials; provides information for social media and website presence.
14. Interprets and conveys specialized program guidelines and applicable state and federal laws, college and program policies, rules and regulations to students, instructors, counselors, and others.
15. Assists with hiring process for student assistants and other staff, as assigned.
16. Researches and assists in analyzing and interpreting guidelines and regulations associated to assigned program.
17. Performs technically complex and difficult student advising and processing with minimal supervision.
18. Compiles and analyzes data to assist in the preparation and dissemination of program reports and maintains necessary database records in accordance with federal, state, and local policies, procedures, and guidelines.
19. Collects, updates, and maintains relevant confidential student information in student database and files, and/or special program databases, and/or additional corresponding reporting systems.
20. Monitors and responds to requests for service, and refers/schedules student appointments for program services, as needed; maintains records related to student changes and/or needs.
21. Maintains inventory of program supplies and materials, oversees expenditure approval processes, purchasing, tracking, and monitoring of supply orders.
22. Performs other related duties as assigned that support the objective of the position.
23. Required to abide by all District policies and procedures including Board Policy 3050 - Code of Professional Ethics.

Qualifications and Physical Demands

1. Requires working knowledge of the principles and practices associated with assigned program within the higher education environment.
2. Requires basic knowledge of and use of learning, communication tools, and technologies.
3. Requires knowledge of applicable federal, state, and local laws, rules, regulations, policies, and procedures.
4. Requires knowledge of program support principles and practices.
5. Requires proficient knowledge of computer applications including common office productivity software, internet, and software applications and platforms supporting academic and higher education in general.
6. Requires proficient knowledge of specialized, program-specific computer applications or reporting databases.
7. Requires sufficient math skills to read, record, and understand statistical data and concepts.
8. Requires sufficient English language and writing skills sufficient to prepare materials and reports.
9. Requires well-developed oral communication skills to convey concepts in individual and group settings in college and community-based meetings.
10. Requires intercultural communication skills and cultural competency to work cooperatively with a diverse population of students and service providers.

1. Requires the ability to perform the essential responsibilities and functions of the position.
2. Requires the ability to perform delivery of student service, advisory, and advocacy services.
3. Requires the ability to learn, interpret, and apply District, state, and federal requirements and objectives for academic achievement.
4. Requires the ability to work cooperatively with students, faculty and staff, as well as external service providers, families, community organizations, and other agencies.
5. Requires the ability to interpret and apply applicable laws, rules, regulations, policies, and procedures.
6. Requires the ability to exercise independent judgement and provide sound recommendations based on research and analysis.
7. Requires the ability to develop and maintain active advocacy relationships with students.
8. Requires the ability to organize and prioritize work, manage time, and meet program deadlines.
9. Requires the ability to communicate in a professional manner, orally and in writing, in both formal and informal settings with students, faculty, staff, managers, and others involved with the program.
10. Requires the ability to maintain confidentiality.

1. The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
2. Essential functions will vary by position.
3. As defined by Title I of the Americans with Disabilities Act ("ADA") and California's Fair Employment and Housing Act ("FEHA"), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

AND
Preferred Qualifications
Experience supporting disability services programs (e.g., DSPS) in a