In-Room Dining Order Taker (Part-Time)

What will I be doing? As an Order Taker, you will play a key role in delivering a positive guest experience by handling room service orders with efficiency, accuracy, and professionalism. Responsibilities include performing the following duties to the highest standards: · Answer room service telephones and respond to guest inquiries and requests in a timely, friendly, and efficient manner · Maintain thorough knowledge of the menu, including restaurant promotions, daily specials, preparation methods, and ingredients · Upsell food and beverage items, including sides, desserts, beverages, and promotional offerings, to enhance the guest experience and drive revenue · Accurately take guest food and beverage orders and enter them into the appropriate point-of-sale (POS) system · Reconcile checks upon order delivery, including verifying totals, ensuring proper gratuity distribution, and managing the cash drawer and house bank in accordance with established accounting procedures Team Member Benefits When you join our team, you’ll enjoy a comprehensive benefits package, including: Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana* Dental & Voluntary Insurance – SunLife* Flexible Spending Account (FSA) – Through WEX 401(k) Retirement Plan – Fidelity, with up to 5% employer match** Employee Assistance Program (EAP) – ComPsych Free Team Member Meals Discounted Parking Property Discounts – Restaurants, Gift Shop, and Spa Paid Time Off (PTO) Program Go Hilton Travel Discounts Tuition Reimbursement Guild Education Program * Medical/Dental coverage begins on the first of the month following 60 days of employment ** 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled. Here's what you'll do during a typical day: Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key! Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines |What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our  to see why we’re more than a great place to stay—we’re a great place to work.  |EOE, including disability/vets