Office Administrator

Work Schedule: 8:00 am – 5:00 pm Monday through Friday with an hour lunch

The Office Administrator reports directly to the USA Office Process Manager in Machesney Park, IL and is responsible for providing financial, administrative and clerical services. Providing these services in an effective and efficient manner will ensure that customer needs are met, all customer/vendor accounts are accurate and up to date and that vendors/suppliers are paid within established time limits.

Essential Duties:

• Customer service - answering phones, taking and entering sales orders, facilitating paperwork to fulfill orders
• Daily invoicing of fulfilled sales orders
• Maintain paperwork for delivery route schedules
• Maintain proper support files for research and reference
• Resolves account discrepancies by investigating documentation and taking the necessary steps to correct issues
• Occasionally support corporate AR in customer account collections
• Multi-task and work under time constraints
• Work with purchasing department to monitor inventory levels of key accounts

Skills:

• Ability to maintain a high level of accuracy in preparing and entering information
• Excellent communication and team building skills
• Strong analytical and problem-solving skills
• Organizational skills
• Time management skills

Experience:

• High School Diploma
• Experience in customer service and facilitating customer orders
• Experience with ERP systems; D365 and/or Microsoft Ax 2012 Accounting software experience a plus
• Working knowledge of Microsoft Office – Teams, Outlook, Excel, and Word
• Ability to work on a computer for up to 8 hours a day

Benefits:

Health/Dental, Life, Vision, 401K, Short Term/Long Term Disability, FSA, Paid Vacation, Paid Holidays