Client Service Specialist / Account Manager (Clinical Laboratory)
•Today
| Verified Pay check_circle | Provided by the employer$20 - $25 per hour |
|---|---|
| Hours | Full-time |
| Location | Deerfield Beach, Florida |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$22.50
$38.4
$49.53
About this job
Job Description
Job Description
Job description:
Position Overview
We are seeking a Client Service Specialist / Account Manager with proven experience in a clinical laboratory environment. This role is responsible for managing client relationships, supporting day-to-day operations, and ensuring a high level of service for our physician partners. Prior account management or client service experience in a Clinical Laboratory setting is REQUIRED.
Key Responsibilities
- Serve as the primary point of contact for physician offices and clients
- Manage and grow existing accounts while ensuring client satisfaction
- Coordinate with internal teams (lab, billing, pre-analytical) to resolve issues quickly
- Support onboarding of new clients, including setup and training
- Monitor account performance and identify opportunities for improvement
- Assist with test menu inquiries (e.g., PCR, STI, UTI, Pap, etc.)
- Ensure compliance with laboratory processes and regulatory requirements
Qualifications
- Required: 2+ years of proven experience working in a clinical laboratory
- Strong understanding of lab workflows, specimen handling, and client needs
- Experience managing physician office relationships
- Excellent communication and problem-solving skills
- Ability to manage multiple accounts in a fast-paced environment
- Familiarity with LIS, EMR/EHR systems, and basic reporting tools
- Highly organized, detail-oriented, and proactive
Preferred
- Experience with women’s health, infectious disease, or molecular testing
- Knowledge of billing processes and insurance workflows
What We Offer
- Competitive salary and comprehensive benefits package
- Growth opportunities within a fast-growing diagnostic laboratory organization
- Collaborative and supportive team environment
Work Location: In person
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1266266548 Posted: 2026-06-26 Job Title: Client Service Specialist Account
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