Customer Service Representative

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints on inbound and outbound calls
• Provide information about the services and guidelines
• Troubleshoot and resolve service issues and concerns
• Document and update claim records based on interactions
• Develop and maintain a knowledge base of the services and guidelines

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients and customers
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent attendance is a must
• Ability to work overtime as needed is a plus