Customer Service Representative

Customer Service Representative - Peoria, IL

Pay rate: 18/hr

Shifts: 7:00 am - 3:30 pm

Type of job: Temp to Hire

Job Summary

We are seeking a Temporary Associate to support our Watch Repair facility in Peoria, with a strong focus on phone-based customer support. This role serves as a key point of contact for customers while alsoassisting with shipping and data entry tasks.

Key Responsibilities:

• Answer incoming calls and provide timely, professional support to customers regarding repair status, shipping, and general inquiries
• Document customer interactions and update order details in internal systems
• Coordinate with internal teams to resolve customer questions and issues
• Support shipping functions, including preparing and tracking outgoing and incoming packages
• Maintain accurate data entry and ensure order information is up to date

Qualifications:

• Previous customer service experience with high call volume (call center experience preferred)
• Strong communication and problem-solving skills
• Experience with data entry and basic shipping/logistics processes
• Detail-oriented with the ability to multitask in a fast-paced environment