Window and Door Project Coordinator

Please note this position is in Indianapolis!

Summary of Service Technician Position
The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.

Position Overview

The Project Coordinator manages customer projects from contract execution through final completion. This role coordinates purchasing, scheduling, delivery, installation support, and service resolution to ensure projects are completed accurately, efficiently, and with a high level of customer satisfaction.

The ideal candidate is organized, proactive, detail-oriented, and able to manage multiple projects while communicating effectively with customers, vendors, installers, and internal teams.

Key Responsibilities

• Coordinate residential and commercial window and door projects from contract through completion
• Review sales orders for accuracy, pricing, scope, and scheduling requirements
• Purchase products, materials, and services from vendors and manufacturing partners
• Manage project schedules, delivery timelines, installation coordination, and field communication
• Serve as the primary point of contact for customers, installers, vendors, and internal teams throughout the project lifecycle
• Track project documentation, order status, change requests, and key deadlines
• Coordinate pre-finish services, delivery logistics, and installation readiness
• Resolve issues related to materials, scheduling, service, warranties, shortages, and damaged products
• Ensure projects meet company standards for quality, customer experience, and profitability
• Support process improvements to increase operational efficiency and project execution

Qualifications

• 2+ years of experience in project coordination, construction operations, or related field preferred - remodeling, flooring, roofing, HVAC, cabinetry, or supplier backgrounds would be beneficial
• Knowledge of construction practices, window and door products, or residential remodeling preferred
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple projects in a fast-paced environment
• High attention to detail and accuracy
• Proficiency with Microsoft Office and ability to learn internal systems

Why Join Our Service Team?

• Top-Rated Branch: Work within one of the top Pella service branches in the country.
• Full Training: Receive thorough training in Pella products and warranty offerings.
• Dedicated Team: Join a small, committed team environment focused on collaboration and excellence.
• Growth: Opportunities to promote self-growth and advance within the company.