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Provided by the employer
Verified Pay check_circle $17 - $18 per hour
Hours Full-time
Location Tallahassee, Florida

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Verified Pay check_circleProvided by the employer
This job pays $3.06 per hour more than the average pay for similar jobs in your area.

$11.71

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$17.50

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About this job

Job Description

Job Description
Job Description

Seeking dynamic talented candidates to join our fast growing DME team!

We have an immediate opening for a full time Customer Service Representative. Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, be able to navigate between multiple programs, multi-task on the computer and answer phones.

Responsibilities:

  • Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received
  • Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives
  • Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies
  • Setting up CPAP and BiPAP
  • Calling and verifying patient insurance benefits through Availity and other insurance sites
  • Requesting authorizations for DME from different commercial insurance companies
Requirements:

  • Customer service experience in an office/administrative environment
  • Experience in Medicare and commercial insurance benefit verification
  • Knowledge of Medicare coverage criteria of DME and home health, preferred
  • Brightree experience, preferred
  • High level of comfort on the phone
  • Ability to multi-task and maintain a high level of accuracy
  • Experience in DME/home health intake, preferred
  • Experience in setting up CPAP and BiPAP, preferred
  • Experience in CMN Renewals and Re-Authorizations
  • Experience with computers
  • Friendly/outgoing personality and a passion for helping people
  • Preference given to bilingual "English/Spanish"
Job Type: Full-time

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Posting ID: 1266270394 Posted: 2026-06-25 Job Title: Csr Sleep Tech