Customer Service Representative

Customer Service Representative

Location: Phoenix, AZ
Schedule: 6:00 AM–2:30 PM or 8:00 AM–5:00 PM
Pay: $24–$26 per hour
Industry: Global leader in designing, manufacturing, and supplying critical subsystems, components, and parts for the semiconductor capital equipment industry

Position Overview

We are seeking a dedicated Customer Service Representative to join our team and support our strategic customers within the semiconductor capital equipment industry. The Customer Service Representative will provide exceptional customer relations and inside sales support, helping drive increased sales at target margins while ensuring a superior customer experience.

Essential Duties & Responsibilities

• Respond to all product inquiries, including requests for quotations, samples, technical support, and backlog issues.
• Serve as the primary company contact for customer inquiries and interactions.
• Follow departmental procedures to create profitable quotes and sample request responses.
• Proactively follow up on significant business opportunities and prepare weekly status updates.
• Collaborate closely with the sales team to ensure superior customer satisfaction.
• Maintain complete and up‐to‐date quote history and follow‐up files.
• Focus on closing new orders and meeting monthly and quarterly booking goals.
• Attend production meetings and provide customer commitments.
• Drive orders through the factory to support on‐time delivery (OTD).

Knowledge, Skills & Abilities

• Strong Microsoft Office Suite skills
• Highly organized and self‐disciplined
• Excellent oral and written communication skills
• Ability to work effectively with others
• High degree of accuracy and reliable attendance

Education & Experience

• High School diploma or equivalent combination of education and experience preferred
• 3+ years of experience as an Inside Sales Representative
• Semiconductor industry experience preferred