Customer Service Associate

CUSTOMER SERVICE ASSOCIATE

Schedule: M-F 8:30 am – 5 pm

Location: San Dimas, CA - Onsite

Duties and Responsibilities:

• Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to
• Company and regulatory performance standards across all customer service areas
• Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve customer complaints and account discrepancies
• Assists customers with online customer self-service and electronic payment portal system access, navigation, and resolving technical issues
• Processes customer payments accurately and prepares cashiers reports and deposits
• Processes new customer applications and renewals for a variety of programs
• Dispatches service and trouble calls accurately and timely to field service personnel
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• Five years of customer service experience in a professional environment
• Familiarity with utility or comparable service industry, contact center systems and customer information system terminology
• Must be proficient in computer skills including Microsoft Office
• Must be able to read and interpret documents such as regulations, procedure manuals, and rate schedules, etc.
• Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity
• Proficiency in PC applications such as Windows, Word Processing, Spreadsheets and Internet
• Good written and verbal communication skills
• Ability to communicate effectively with their supervisor, co-workers and the public
• Ability to perform basic mathematic functions, calculate figures, and reconcile account information
• Bilingual skills may be required