Associate Customer Operations Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Bellevue, Washington |
About this job
Symetra offers a thrilling chance to become part of our team as an Associate Customer Operations Representative!
About the role
The Associate Customer Operations Representative is responsible for reviewing and processing financial and non-financial activities for our active annuity products, including, but not limited to: withdrawals, transfers, beneficiary changes, account maintenance. Must be able to maintain a high level of accuracy to ensure a positive customer experience.
What you will do
- Direct contact with customers and or agents to resolve open issues.
- Process financial and non-financial activities into administrative systems and preparing or keying checks and wires.
- Maintaining team and special partner SLAs
- Working with team to help strengthen others and collaborate across organization to understand how we impact each other and be flexible to help other teams to meet business needs
- Proactively finding ways to gain efficiencies and reduce errors on a personal/team level to better our customer experience.
- Occasional escalation and correction handling as needed which may result in direct contact with customers and or agents to resolve open issues.
Why Work at Symetra
Here's what some of our employees share about why they choose to work at Symetra:
"What I was searching for was a company that genuinely valued my voice-and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help-it's deeply meaningful. That's what makes me proud to be part of the Symetra team." - Lilly H., Claims Team Lead
What we offer you
Benefits and Perks
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are built to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements.
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
- Paid time away including vacation and sick time, flex days and ten paid holidays.
- Give back to your community and double your impact through our company matching.
- Want more details? Check out our Symetra Benefits Overview.
Compensation
Hourly Range: $22.00 - $30.87 plus eligibility for annual bonus program.
Who You Are
- High school diploma or equivalent work experience, college degree a plus.
- 1-4 years of cumulative, relevant experience
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
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