Symetra has an exciting new opportunity to join us as a Sr.Manager, IT Operations!

About the role

As a Sr.Manager, IT Operations, you will lead enterprise ITSM, DevOps tooling, and service reliability initiatives, overseeing operational platforms and practices across infrastructure and application teams. You will drive modernization and automation efforts, improve reliability at scale, and help build the foundation for a future SRE model.

What you will do

Lead and develop teams across ITSM operations and DevOps tooling capabilities
Set operational priorities, service standards, and drive continuous improvement
Foster cross-functional collaboration across infrastructure, cloud, engineering, and security teams
Oversee ITSM processes (Incident, Problem, Change, Release, CMDB) and ensure governance and audit readiness
Modernize ITSM through automation, workflow optimization, and platform enhancements
Lead DevOps tooling strategy, including CI/CD, automation frameworks, and platform standardization
Partner with engineering teams to improve deployment automation and operational efficiency
Establish reliability practices (monitoring, observability, alerting, incident response)
Drive reduction of operational toil through automation and process improvement
Define and track service reliability metrics and operational targets
Mentor and grow team members while promoting a culture of accountability and excellence
Support and implement a roadmap toward SRE and modern reliability engineering practices

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" - Stephanie F., VP Customer Service & Operations

"From day one, I felt welcomed and encouraged to bring my full self to work. Symetra truly lives up to its commitment to Diversity, Equity, and Inclusion-it's more than just words here; it's part of the culture." - Whitney T., Talent Development

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our

Compensation

Salary Range: $141,600 - $236,000 base plus eligibility for the company annual bonus program.

Who You Are:

High School Diploma is required, plus a Bachelor's degree or equivalent work experience
9-12+ years of relevant experience in IT operations, ITSM, DevOps, or related fields
Proven leader with experience managing IT operations, ITSM, or DevOps teams
Strong understanding of ITSM frameworks (e.g., Incident, Change, Problem Management)
Hands-on knowledge of DevOps practices, CI/CD pipelines, and operational tooling
Experience driving automation and improving operational efficiency at scale
Familiarity with cloud platforms, infrastructure, and modern application environments
Deep understanding of service reliability, observability, and incident management practices
Strategic problem solver with the ability to modernize operations and implement guidelines
Skilled at building cross-functional partnerships and influencing partners
Strong problem-solving and decision-making capabilities in complex environments
Effective communicator with the ability to translate technical concepts for diverse audiences
Passion for continuous improvement and building a culture of accountability and excellence
Some minimal annual travel may be required (for people manager roles only)

Travel:

Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.
Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodation is needed for travel, Symetra's HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered

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#REMOTE

Sr Manager, IT Operations

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