Front Desk Agent/Guest Services

Shaner Hotels has an amazing opportunity at our Courtyard Newark - UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware's first "Green Lodging" establishments. The hotel is near many local businesses-including WL Gore, Bank of America, and Siemens-and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it's fun you're looking for, you can test your luck at Delaware Park, experience some of Delaware's "tax-free" shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !

What You'll Do

As a Guest Service Representative, you'll be the first and last impression of the hotel - the "face" of our property. Your daily responsibilities will include:

• Warmly welcoming and checking in guests according to Marriott standards
• Answering calls with professionalism (within 3 rings!)
• Handling guest requests, complaints, and special needs with confidence and care
• Managing room assignments, availability, and group activities
• Processing accurate check-outs and payments
• Balancing your cash bank and keeping it secure
• Communicating effectively with all departments to ensure a seamless guest experience
• Generating and distributing daily reports
• Following all policies for payment, credit, and cash handling
• And, of course, other duties as assigned - no two days are ever the same!

What We're Looking For

The ideal candidate will:

• Have strong communication skills and a friendly, professional demeanor
• Be tech-savvy and quick to learn hotel systems
• Love working with people and solving problems on the spot
• Stay calm under pressure and keep a positive attitude
• Be reliable, detail-oriented, and eager to help

Perks & Benefits

We take care of our team members with:

• 401(k) with company match
• Health, dental, vision, and life insurance
• Paid time off
• Employee assistance program
• Hotel & travel discounts
• Referral bonus program
• Flexible scheduling

Apply Today!

If you're ready to make a difference in every guest's stay - apply now and join a team that loves what they do!