Consumer Rights Paralegal

Join a Fast-Growing Consumer Rights Law Firm That Uses Technology to Fight for Consumers

We help consumers dealing with debt-collection harassment, inaccurate credit reporting, robocalls, and unfair or deceptive business practices. Our mission is simple: protect everyday people and hold companies accountable when they break the law.

We are looking for an experienced Consumer Rights Paralegal who understands the fast-paced nature of consumer litigation and enjoys speaking with clients, investigating claims, and preparing high-quality draft complaints for attorney review.

This is a great opportunity for someone who wants meaningful work, strong systems and technology, and a collaborative team environment where your contributions matter.

Benefits and Perks

• Medical, dental, and vision
• STD, LTD, and life insurance
• 401(k) with a 4% match
• 15 days of PTO per year
• 12+ days off for federal holidays

Compensation:

60,000 + bonuses

Responsibilities:

What You’ll Do

• Conduct detailed interviews with potential clients
• Review documents, credit reports, collection letters, and account histories
• Identify potential violations under consumer protection laws
• Draft complaints and supporting documents for attorney review
• Communicate with clients regarding case updates and needed documentation
• Organize and maintain electronic case files in our case management system
• Assist attorneys with litigation support and case preparation

Qualifications:

Preferred Experience

• Prior experience handling consumer rights matters involving: Fair Debt Collection Practices Act (FDCPA); Fair Credit Reporting Act (FCRA); and Unfair and Deceptive Business Practices claims
• Experience drafting complaints and legal documents
• Strong interviewing and client communication skills
• Ability to work independently while managing a high-volume caseload
• Strong attention to detail and organizational skills
• Comfortable learning and using legal technology and AI tools

About Company

We combine aggressive representation with exceptional client experience and cutting-edge technology to help clients through some of the hardest moments of their lives.

We are deeply focused on:

• Client experience
• Innovation and automation
• Fast communication and responsiveness
• Accountability and measurable performance
• EOS-driven leadership and team development
• Building a positive, no-drama, high-trust culture

Core Values:

• People, First: We believe that when we lead with empathy, we build trust that fuels everything else.
• Results Matter: We believe that excellence is a habit—one built by doing the small things right, every time.
• Kill with Kindness: We don’t just see problems—we read people, emotions, and environments. We bring calm, clarity, and connection wherever we go.

In 2025, we signed up 975 new cases, settled over $17 million in cases, and donated 2,700 backpacks, 300 winter coats, 500 winter hats, and 500 pairs of winter gloves. We are exceeding these numbers in 2026.

#WHLAW2

Compensation details: 60000-60000 Yearly Salary

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