Medical Receptionist

We are looking for a compassionate and highly organized Medical Receptionist to support daily front office operations. This contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming experience for patients while keeping scheduling, records, and communication running smoothly. The person in this role will serve as a key point of contact for patients, providers, and staff, helping the practice maintain efficient workflows and excellent service.

Responsibilities:
• Welcome patients, visitors, and team members with a courteous and detail-oriented approach while managing front desk interactions.
• Coordinate appointments across multiple providers and service lines to keep schedules accurate and efficient.
• Enter, update, and maintain patient information with a strong focus on accuracy and record organization.
• Provide support for virtual visits and assist patients with telehealth-related communication when needed.
• Safeguard confidential patient and organizational information by following healthcare privacy and compliance standards.
• Track office supply levels, help manage equipment booking needs, and maintain an orderly front office environment.
• Recognize urgent concerns or service issues and direct them promptly to appropriate clinical or leadership personnel.
• Work closely with providers and administrative colleagues to promote smooth day-to-day operations and a positive patient experience.• At least 2 years of experience in a healthcare setting is required.
• Prior experience in a medical receptionist or healthcare front desk role is strongly preferred.
• Familiarity with electronic health records, practice management software, and patient communication platforms is preferred.
• Experience using Athenahealth is an advantage.
• Basic understanding of medical terminology is preferred.
• Strong verbal and written communication skills with a patient-centered approach are required.
• Ability to manage multiple priorities, stay organized, and remain composed in a fast-paced environment is essential.
• Proven professionalism and discretion when handling sensitive or confidential information are required.