Infrastructure Manager

We are looking for an experienced IT Infrastructure Manager to lead the performance, reliability, and security of core technology environments supporting transport operations in Greater Cleveland, Ohio. This role oversees on-premises and cloud-based infrastructure, ensuring systems remain resilient, well-maintained, and aligned with operational needs. The ideal candidate brings a strong background in infrastructure administration, vendor coordination, disaster recovery planning, and continuous improvement across enterprise IT services.

Responsibilities:

• Direct the planning, deployment, upkeep, and retirement of infrastructure platforms that support daily IT operations.

• Oversee the stability and availability of physical servers, virtual machines, host environments, and storage systems across the organization.

• Manage cloud environments in platforms such as Microsoft Azure and Amazon Web Services to maintain secure, efficient, and scalable operations.

• Coordinate response activities for physical security events, escalating issues when appropriate and ensuring required reporting is completed.

• Administer enterprise storage, backup, and recovery solutions to protect data integrity and support restoration needs.

• Partner with external vendors and service providers to deliver ongoing infrastructure support and resolve operational issues effectively.

• Strengthen business continuity by developing, testing, and refining disaster recovery strategies and infrastructure safeguards.

• Lead initiatives that improve infrastructure standards, operational metrics, and service performance through established IT best practices.

• Work closely with internal stakeholders to address security concerns, operational risks, and long-term infrastructure priorities.

• Investigate complex technical issues, identify root causes, and implement sustainable corrective actions to prevent recurrence.

• 7+ years of experience managing enterprise IT infrastructure in a lead or management capacity.
• Hands-on expertise with Microsoft Azure, Amazon Web Services, and virtualized environments built on VMware technologies.
• Strong knowledge of Windows Server, Linux systems, Active Directory, and Microsoft 365 Enterprise administration.
• Experience supporting storage platforms, backup technologies, and disaster recovery processes in production environments.
• Familiarity with Cisco technologies, computer hardware, and configuration management practices.
• Demonstrated ability to manage third-party vendors and coordinate infrastructure-related support services.
• Strong analytical and problem-solving skills with a track record of diagnosing complex technical issues and delivering effective solutions.