Senior Technology Operations Analyst (remote)

LHH Recruitment Solutions is seeking an experienced Senior Technology Operations Center (TOC) Analyst to serve as a top-level escalation resource within a growing operations environment. This role plays a critical part in incident management, advanced troubleshooting, and monitoring optimization, helping ensure system stability and performance across infrastructure and applications.

This individual will operate as a technical leader during high-impact incidents, while also enhancing monitoring strategies and mentoring junior team members.

MUST live in one of these states: AL DC DE FL GA IL IN KS KY LA MI MD MN MO NC NE NJ OH PA SC TX VA WV

Key Responsibilities

• Act as the highest-level escalation point for complex technical issues identified through enterprise monitoring tools
• Lead triage and resolution efforts during major incidents, using system data, logs, and performance metrics to drive fast recovery
• Enhance monitoring effectiveness by refining alert thresholds, dashboards, service maps, and suppression rules
• Identify monitoring gaps and partner with engineering teams to onboard new systems and applications
• Create and maintain detailed runbooks, troubleshooting guides, and system documentation
• Collaborate cross-functionally with infrastructure, cloud, network, and application teams to resolve issues and improve operational visibility
• Partner with business units to implement monitoring for new applications and services
• Provide mentorship and technical guidance to junior analysts (Tier 1 and Tier 2)
• Support disaster recovery exercises and validate monitoring readiness across platforms

Qualifications

Required:

• 5+ years of experience in a TOC, NOC, or IT operations environment
• Hands-on experience with enterprise monitoring tools (e.g., SolarWinds or similar platforms)
• Strong technical knowledge across infrastructure, including servers, networks, cloud environments, and virtualization
• Proven ability to lead incident response and troubleshoot complex system issues
• Strong communication skills with the ability to coordinate across technical and business teams

Preferred:

• Experience in regulated environments (e.g., financial services)
• Industry certifications such as ITIL, CCNA, Network+, or monitoring platform certifications
• Exposure to tools such as ThousandEyes, Splunk, or similar analytics platforms
• Scripting or automation experience (e.g., Python or similar)
• Familiarity with event correlation and security monitoring tools

Key Skills

• Advanced problem-solving and analytical thinking
• Ability to remain composed and effective during high-pressure situations
• Strong documentation and process improvement skills
• Effective collaboration across technical and non-technical stakeholders
• Ability to manage multiple priorities in a fast-paced environment

Additional Details

• Standard work schedule within daytime operational hours, with flexibility as needed
• Participation in an on-call rotation for after-hours support
• Opportunity to contribute to the build-out and maturation of a centralized operations function
• Potential for long-term or permanent placement

If interested in this IT Analyst role please apply below.

Pay Details: $35.00 to $50.00 per hour

Search managed by: Jennifer Green

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.