Patient Access Specialist

We are looking for a Patient Access Specialist to support patient registration and front-end access services in Evansville, Indiana. This Long-term Contract position focuses on creating a smooth experience for patients by handling scheduling, insurance-related questions, intake documentation, and phone-based support with accuracy and care. The ideal candidate is organized, service-minded, and comfortable managing administrative tasks in a fast-paced healthcare setting while maintaining clear communication with patients and internal teams.

Responsibilities:
• Welcome patients and collect registration details accurately to support timely access to care and complete account setup.
• Coordinate appointment scheduling, rescheduling, and follow-up communication through inbound and outbound calls.
• Review insurance information, medical coverage details, deductibles, and copay obligations to help patients understand financial responsibilities.
• Maintain complete and accurate documentation in the computer system, ensuring records, forms, and labels are entered and processed correctly.
• Provide attentive front-desk and call center support by answering questions, directing concerns, and assisting patients with next steps.
• Perform clerical and receptionist duties such as typing, filing paper records, and handling general administrative requests.
• Support billing-related inquiries and complete ad hoc financial assistance tasks in accordance with established procedures.
• Follow departmental protocols and workflow standards to improve efficiency, accuracy, and overall patient access operations.• Prior experience in patient registration, medical office support, healthcare reception, or a similar customer-facing administrative role.
• Strong verbal and written communication skills with the ability to assist patients clearly and professionally.
• Working knowledge of insurance verification, medical coverage terminology, billing concepts, deductibles, and copays.
• Ability to manage scheduling, documentation, and clerical tasks with close attention to detail and accuracy.
• Comfortable handling a high volume of inbound and outbound calls in a fast-paced environment.
• Proficiency with computer systems and data entry, including accurate typing and record maintenance.
• Ability to follow procedures and protocols while balancing customer service expectations and operational needs.