Consumer Lender - Support

We are looking for a detail-focused Consumer Lender - Support specialist to join a commercial loan services team in Midland, Michigan. This Long-term Contract position supports collateral release and insurance tracking activities across a commercial lending portfolio, with a strong emphasis on accuracy, timeliness, and service quality. The role offers an opportunity to work closely with internal partners while helping maintain loan documentation, resolve discrepancies, and support compliance with established service expectations.

Responsibilities:

• Review collateral records and related loan documents to confirm they match approved credit information before processing partial or full releases.

• Update loan and collateral data in servicing systems to reflect releases, changes to lien status, and ongoing collateral requirements.

• Coordinate with internal business partners to obtain missing paperwork, clarify documentation issues, and provide updates on loan status.

• Prepare and process filings or recorded documents needed to release security interests, including items such as mortgages, titles, and other collateral-related records.

• Track hazard insurance information tied to pledged collateral and investigate report results to identify and resolve data inconsistencies.

• Manage incoming documentation queues to keep work moving efficiently and meet established turnaround expectations.

• Perform quality checks on completed work to help maintain accuracy and consistency across the team.

• Handle distribution or mailing of original documents when required as part of the release and documentation process

• High school diploma or equivalent required.
• At least 2-3 years of experience in financial services or a related lending support environment.
• Working knowledge of Microsoft Word and Excel, including the ability to create and edit basic business documents and spreadsheets.
• Familiarity with loan administration, mortgage processing, mortgage closing, mortgage lending, or loan origination activities.
• Strong analytical and problem-solving skills with close attention to detail.
• Effective written and verbal communication skills and the ability to work with internal partners professionally.
• Ability to manage multiple priorities in a fast-paced environment while meeting quality and service standards.
• Reliable attendance and flexibility to work overtime when needed.