Customer Service Representative

We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio in a contract opportunity with permanent potential. This position focuses on delivering responsive support for incoming customer requests, entering and updating orders with precision, and helping customers with product-related questions. The ideal candidate brings strong communication skills, thrives in a fast-moving environment, and can coordinate effectively with internal partners to ensure a smooth customer experience.

Responsibilities:
• Respond to a steady flow of inbound customer calls and provide courteous, solution-focused assistance.
• Enter new orders into internal systems, review details for completeness, and update records as customer needs change.
• Answer questions related to product availability, pricing, order progress, and expected delivery timing.
• Handle revisions, cancellations, and other order adjustments while keeping customers informed throughout the process.
• Share basic product guidance and help customers identify suitable options based on their requirements.
• Work with sales, production, operations, and shipping teams to address service issues and support timely order fulfillment.
• Escalate more complex customer or product concerns to the appropriate internal contacts and track them through resolution.
• Maintain organized and accurate documentation of customer interactions, orders, and follow-up activities.