CUSTOMER SERVICE REP
| Estimated Pay info | Based on similar jobs in your market$18 per hour |
|---|---|
| Hours | Full-time |
| Location | Grapevine, Texas |
About this job
Job Description
Job Position: Customer Service Representative
Location: Grapevine, TX 76051
Pay Rate: $20.00
Shifts:
Mon-Fri 8:00am-5:00pm
To achieve complete customer satisfaction in Customs entry filing process through operational excellence, financial excellence, development, and excellent customer service. Commitment to accuracy on behalf of the customer; represent our company and the customer to US Government agencies.
Operational Excellence:
Actively utilize workboard to prioritize entry processing upstream
Proactively seek information and documents needed to key/submit all entries within KPI
Work with local service providers to ensure timely delivery of shipments after clearance
Understanding of, and timely and accurate utilization of system event codes in every file
Maintain good notes daily in the shipment log of each file, with dates and initials
Manage work volumes effectively. Specific file count expectations, if applicable, will be defined and communicated at an individual desk level.
Account portfolios should be expected to grow over time, as processes and knowledge are refined.
Customer Service:
Actively work to resolve issues with the customer through to mutually acceptable resolution
Provide full and timely disclosure of issues and escalate quickly where needed
Timely responses to emails both internal and external (at minimum, acknowledgement within 4 hours, or sooner if it is identified as time-sensitive or urgent issue)
Monitor all inboxes regularly if applicable
Group inboxes to be clean/actioned by end of business day
Participate in team-building outings or off-site meetings with Customer, as approved by Management
Demonstrate the 6 Key Elements of Customer Service (Freight, Relationship, Billing, Communication, Information, Our People)
Support customers throughout the department, step in to support other teams as able
Skills:
Attention to detail
Flexibility to adapt to change
Effective interpersonal skills, including abilities to actively listen
Effectively communicate clearly and concisely
Proficient Microsoft Excel skills
Proactive, strong organizational skills
Ability to troubleshoot and solve problems quickly and effectively
Education and Experience:
Must be proficient in Microsoft Office products
Relevant industry or logistics experience preferred
High School diploma required
Want to contact us?
Ascend Staffing Irving
4425 W. Airport Freeway Suite 475, Irving, TX 75062
Call or Text: 817-768-9124
Website: https://www.ascendstaffing.com/irving/
@IN9023
@ZR9023
@TAL9023
Ascend staffing has been connecting great people with great opportunities for over 50 years. Many of our talented workers stay with us for years because they like what they get from Ascend.
What We Offer:
Weekly Pay
Direct Deposit and Debit Card Payment Options
Medical, Dental, and Vision Coverage
Life and Short-term Disability Insurance
Our Purpose Statement:
Our purpose is to partner with employees, clients, and the community to create opportunities for growth and mutual success.
The Ascend Difference:
We do what we say we will do.
We are direct and transparent.
We find real opportunities with great employers.
We support our talent every step of the way.
We make a difference in people’s lives.
How We Help You:
Our recruiters aren’t just about filling jobs. They are about helping you achieve your goals. We put thousands of people to work every year in temporary, temporary-to-hire and direct hire placements.
We are always looking for great people. Apply today!
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