VoIP

GES is seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring and upgrading the unclassified voice architecture. This position is on-site and mission essential.

Hours

• Monday thru Friday Day Shift Hours: 7 AM to 3 PM

Location

• Scott Air Force Base, IL - Onsite

Clearance Level

• Secret clearance is required to be considered for the position.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearances at the level required by the client for the position.

Education

• Bachelor’s Degree (BA or BS)
• Must have an active DoD IAT Level II certification (Security+ CE), prior to start.
• Cisco Certified Network Professional Collaboration (CCNPC) or equivalent or higher certification

Technical Experience

• 5+ years as a Cisco Voice Engineer
• SME on Cisco UCM, SBCs, Call Manager Express, voice gateways
• Expertise in modern and legacy voice protocols
• Manage multi-site dial plans and call routing
• Ability to understand network traffic flow in complex networks
• Network diagraming and documentation (Visio)
• Writes well formatted technical instructions
• VMWare Network Virtualization
• Routing/Switching
• Great interpersonal skills
• Ability to teach others on complex topics

Responsibilities

• Responsible for implementation and technical support of Cisco Unified Communications related technologies
• Assist Tier-II and Tier-III engineers with ticket escalation, acting as program voice subject matter expert (SME)
• Conducts technical assessments and develops solutions to complex problems
• Tests emerging technologies within the system’s integration lab (SIL) environment
• Uses vendor tooling to diagnose root causes of voice related issues
• Write technical documentation on voice systems and projects
• Acts autonomously by improving responsible systems and making progress toward program initiatives.
• Coordinates with external voice SMEs, provides guidance on network configuration and design constraints
• Upgrades to all supported VoIP / UC systems to meet cybersecurity requirements
• Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
• Perform other Voice technology-related duties as assigned