Field Service Controls Engineer

Field Service Controls Engineer

$40–$45/hr (based on experience)
60%+ Travel (U.S. & Canada)

Overview

We are seeking a Field Service Controls Engineer to support highly specialized automation and industrial equipment across North America.

This role focuses on PLC/HMI troubleshooting, system support, installations, and commissioning at customer facilities within industries such as pharmaceutical manufacturing, radiopharma, and advanced therapy production environments.

You will work directly with customers to diagnose issues, perform repairs, support system validations, and optimize equipment performance.

Key Responsibilities

Field Service & Technical Support
• Troubleshoot, repair, and maintain complex industrial automation equipment at customer sites
• Provide remote technical support (phone / online) when required
• Diagnose electrical, controls, and automation issues in the field
• Perform PLC/HMI troubleshooting and programming adjustments
• Support system installation, startup, and commissioning activities
• Participate in SAT, IQ/OQ, and PQ validation activities
• Document service activities and update internal service records

Customer & Service Support
• Maintain strong relationships with customers during service visits
• Clearly communicate diagnostics, repairs, and system improvements
• Support customers with controls and automation questions
• Track spare parts, service activities, and maintenance documentation
• Assist with service upgrades, spare parts, and maintenance programs

Qualifications

Technical diploma or equivalent experience in Electrical, Controls, or Automation Engineering
Experience troubleshooting industrial automation systems
Experience with Siemens or Rockwell PLC/HMI systems
Ability to read electrical schematics and mechanical drawings
Strong knowledge of electrical, pneumatic, hydraulic, and mechanical systems
Experience troubleshooting industrial equipment or automation systems
Strong communication and customer-facing skills
Proficiency with Microsoft Office (Excel, Word, Outlook)
Ability to travel 60%+ across North America

Ideal Background

Field service or automation support experience
Experience supporting pharma, biotech, or regulated manufacturing environments
Experience with equipment commissioning or installations
Strong troubleshooting and root cause analysis skills

Work Environment

Frequent travel to customer facilities across the U.S. and Canada
Combination of field service work and remote technical support
Exposure to industrial equipment, automation systems, and production environments