Business Intelligence Specialist Payroll & Timekeeping

Job Summary:

Under the general direction of the UCPath and Timekeeping Systems Manager/Project Manager, the Business Intelligence Specialist position is a key role in the Systems Support Unit of the UCSF Payroll Services Department. This position is the primary specialist who provides support to ensure the successful implementation of changes to and the effective maintenance of our Oracle Cloud ERP for HCM and Finance, our Systemwide HCM system (UCPath), and our UKG Timekeeping system.

This position supports the functional areas of payroll, absence management, general ledger, payroll tax, and timekeeping. This position involves analyzing large-scale business processes and problems; developing solutions involving the use of computer systems, information flow and architecture; creating specifications for systems to meet requirements; validating requirements against needs; designing details of automated systems; developing user interface design; planning and executing unit integration and acceptance testing. The Business Intelligence Specialist resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions. May lead cross-functional teams to solve complex business or system issues.

Department Overview:

The UCSF Controller's organization delivers full accounting services and related systems for faculty, staff and students, UCSF Foundation, all University departments, and any outside entities who have a business relationship with the University. Services provided include General Ledger, Capital and Cash Accounting, Payroll, Student Loan Billing and Collections, Sponsored Research Accounting, and a Customer Service Center. The office uses sophisticated technology to account and report on UCSF financial activity. The candidate should have a firm understanding of various ERP platforms in a large and complex environment.

Payroll Services is a major unit of the Controller's Office. The Controller's office utilizes various systems to collect, disburse and report on funds. The payroll unit provides payroll collection and management for approximately 2,000 departments, as well as time and attendance and pay processing, systems management, payroll tax and accounting services. The primary function includes the facilitation of timely payments to approximately 40,000 employees per month. The Payroll Accounting unit within Payroll is responsible for reconciliation, reporting and account analysis. Included in the responsibility are the analysis and reconciliation of balance sheet accounts, intercampus billing and clearing, labor ledger and GL financial analysis and customer service for UCPATH.

%

of time

Key Responsibilities

(To be completed by Supervisor)

Documentation and Project Management

1. Consults with department leaders and process owners to gather and clarify data and reporting requirements for highly-complex business intelligence solutions and analytics.
2. Provides support and training on new applications.
3. Using MS Suite, SmartSheet, Box, MS Teams, ServiceNow or other tracking applications to update and maintain standard operating procedures and processes, business process maps, project documents, various test documents, training materials, and logs for metrics reporting.
4. Serve as primary back-up for UCpath and Timekeeping Systems Manager during major special projects implementation

Application and Operational Support, Data Analysis, Quality Assurance, and Reporting

Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs. This includes but not limited to:

1. Provides support for new application features and functions

2. Troubleshoots non-routine and complex system problems and data discrepancies

3. Using query tools to perform extracts to identify specific populations to support administrative needs

4. Responds to ad hoc reporting requests from UCSF department customers, Audit; research and respond to specific data/reporting requests and/or develops specifications for new on demand reports as required.

5. Generate and execute quality assurance and validation of payroll files

6. Submit payroll files to UCPath per UCPath payroll processing schedule

7. Maintain and track payroll files

8. Create, submit, and track configuration files and BRD for wage implementations, to update/change departmentID tables, update/change department/suspense/edit FAUs, projectID, licenses, EverCheck table, clinical incentive payments, fiscal year-end and calendar year-end rate changes (CBR, VLA, GAEL)

9. Create, submit, and track various payroll files (one-time payment, EdenRed/Parking files, UDAR, workstudy, time entry files) to UCPath

10. Demonstrate a proactive approach to identifying opportunities and must have exemplary follow-up and follow through to prompt resolution of identified issues and risks and follow-up and follow through of various documentations

11. Provide day-to-day support to Payroll Services Staff, answer inquiries, and provide research for key campus personnel and end users. Support role requires understanding of the structure of the data in the system, as well as an understanding of UCSF and UCPath Systemwide policies, workflow, operational processes and practices.

12. Open cases with UCPath pertaining to Payroll, Absence Management, Commitment Accounting/GL, Timekeeping, as needed

Business System Support

1. Analyzes and troubleshoots highly-complex data errors and problems, designing, testing, and applying advanced functional solutions.
2. Gather, analyze, and document business and/or functional requirements
3. Develop and maintain functional business requirement documents (BRD) and functional specification documents (FSD) to document requirements, solutions, changes, defects, fixes, projects, enhancements and upgrades.
4. In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description
5. Create business process maps
6. Execute configuration to support changes and enhancements to our various systems
7. Development of written functional requirements and review of system specifications of system modifications
8. Development and delivery of mechanisms to support implementation of modifications, e.g., forms, reports, queries, schedules, training, etc.
9. Execute unit testing, system integration testing, regression testing, and user acceptance testing to ensure correctness and system integrity
10. Develop test scripts and create test scenarios and document test results

Required Qualifications:

• BA or BS degree in Accounting, Finance, Business, IT or other related field and 3+ years of directly related experience; and/or equivalent combination of experience/training.
• 3-5 years of experience in systems analysis
• In-depth knowledge of business intelligence functions, advanced analytics, industry standards and best practices.
• Advanced knowledge and skill in internal databases, BI applications, tools, and systems.
• Advanced critical thinking and problem-solving skills to manage highly-complex information, assess problems, and develop effective solutions.
• Advanced organizational and project management skills.
• Advanced written and verbal communication skills with the ability to convey complex information in a clear, concise manner. Ability to produce and deliver presentations to diverse audiences.
• Advanced interpersonal skills for effective collaboration with managers, professional and technical staff.
• Ability to serve as an advanced technical leader providing advice, counsel, and analysis on business intelligence issues.
• Demonstrated functional and technical knowledge of time and attendance systems, payroll, absence management, and general ledger.
• Ability to provide sophisticated functional systems analysis within the payroll, absence management, general ledger, and timekeeping system domains.
• Critical, systems thinker able to track interconnected processes and data flow and to develop and document functional systems requirements.
• In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.
• Demonstrated testing and test planning skills.
• Proficiency in SQL, or similar query tools for ad hoc reporting, analysis, and data issue resolution.
• Detail and quality orientation
• Full working knowledge of MS Suite (Access, Word, Excel, PowerPoint, Project, Visio), SmartSheet.

Preferred Qualifications:

• Graduate degree MBA/MPA
• Knowledge or University accounting, financial, and HR policies
• Experience with Oracle Cloud HCM and Finance, PeopleSoft HCM, and UKG timekeeping modules
• PMP Certification
• CPP Certification

Required Qualifications:

• BA or BS degree in Accounting, Finance, Business, IT or other related field and 3+ years of directly related experience; and/or equivalent combination of experience/training.
• 3-5 years of experience in systems analysis
• In-depth knowledge of business intelligence functions, advanced analytics, industry standards and best practices.
• Advanced knowledge and skill in internal databases, BI applications, tools, and systems.
• Advanced critical thinking and problem-solving skills to manage highly-complex information, assess problems, and develop effective solutions.
• Advanced organizational and project management skills.
• Advanced written and verbal communication skills with the ability to convey complex information in a clear, concise manner. Ability to produce and deliver presentations to diverse audiences.
• Advanced interpersonal skills for effective collaboration with managers, professional and technical staff.
• Ability to serve as an advanced technical leader providing advice, counsel, and analysis on business intelligence issues.
• Demonstrated functional and technical knowledge of time and attendance systems, payroll, absence management, and general ledger.
• Ability to provide sophisticated functional systems analysis within the payroll, absence management, general ledger, and timekeeping system domains.
• Critical, systems thinker able to track interconnected processes and data flow and to develop and document functional systems requirements.
• In-depth unders